Effective Date: September 30, 2026
Advantage Heating Cooling Plumbing Inc. dba Advantage Heating & Cooling (“Advantage Heating & Cooling,” “we,” “our,” or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or communicate with us, including by text message.
Introduction
At Advantage Heating & Cooling, protecting your personal information is a priority. We believe in transparency and want you to understand how we handle your data. This policy applies to all visitors and customers who use our website and services.
Information We Collect
We may collect the following types of information:
- Personal Details: Name, address, phone number, and email address when you request a service, schedule maintenance, or sign up for our Priority Club program.
- Mobile Information: Mobile phone numbers and text messaging consent are collected only if you voluntarily provide them, for example by checking an SMS consent box on our website contact form.
- Website Usage Data: Technical information such as IP addresses, browser type, and pages visited, collected through cookies and similar technologies.
How We Use Your Information
We use your information to:
- Provide and manage HVAC services.
- Respond to inquiries and communicate with you about appointments, maintenance reminders, and service updates.
- Send text messages you have agreed to receive, as described in the SMS/Text Messaging section below.
- Offer membership benefits and loyalty discounts.
- Improve our website and services through usage analysis.
SMS/Text Messaging
Advantage Heating & Cooling operates a text messaging program called Advantage Heating & Cooling Updates. We send text messages only to people who have agreed to receive them.
How you opt in: You can opt in by checking an SMS consent box on our website contact form. These boxes are optional and are not pre-checked. There is one box for customer care messages and a separate box for marketing messages, and you may choose either, both, or neither. Consent to receive text messages is not a condition of any purchase or service.
Messages you may receive:
- Customer care messages: appointment confirmations and reminders, service updates, maintenance reminders, and follow-ups.
- Marketing messages, only if you separately agree to them: special offers, discounts, and promotions.
Message frequency and rates: Message frequency varies. Message and data rates may apply.
Opting out and getting help: Reply STOP to any message to stop receiving texts. You will receive one final message confirming your opt-out. You may also opt out by calling (360) 693-5220 or emailing OFFICE@ADVANTAGEHCP.COM. For help, reply HELP or contact us at (360) 693-5220 or OFFICE@ADVANTAGEHCP.COM.
Full program terms are in our Terms of Service.
Information Sharing and Disclosure
Mobile phone numbers are collected only with your consent. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Protection
We take security seriously. Advantage Heating & Cooling uses industry-standard safeguards to protect your personal and mobile information from unauthorized access, misuse, or disclosure. While no system can be guaranteed 100% secure, we maintain practices designed to keep your data safe.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to your information.
- Request deletion of your personal data, subject to legal or contractual obligations.
- Withdraw your consent to receive text messages at any time, as described above.
To exercise these rights, please contact us using the details below.
Cookies and Tracking Technologies
Our website may use cookies or similar tracking technologies to enhance your browsing experience, analyze website usage, and improve functionality. You can adjust your browser settings to refuse cookies, but some features of our site may not work properly without them.
Contact Us
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us at:
Advantage Heating & Cooling 5305 NE 121st Ave Unit 217, Vancouver, WA 98682 OFFICE@ADVANTAGEHCP.COM Call Us: (360) 693-5220
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date at the top. We encourage you to review this policy periodically to stay informed about how we protect your information.