Effective Date: September 30, 2026
Welcome to Advantage Heating Cooling Plumbing Inc. dba Advantage Heating & Cooling (“Advantage Heating & Cooling,” “we,” “us,” “our”). These Terms of Service (“Terms”) explain your rights and responsibilities when using our website, our HVAC services, and any messaging programs (including SMS). By using any of those, you agree to these Terms.
If you don’t agree, please don’t use our services or messaging programs.
Overview
Advantage Heating & Cooling is a family-owned HVAC company serving Vancouver, Clark County, and the surrounding areas in Washington. We deliver heating, cooling, ventilation, indoor air-quality services, installations, repairs, and maintenance.
These Terms govern:
- Your use of our website and online tools
- Your interactions with our staff or technicians
- Your participation in our SMS messaging program (if you opt in)
These Terms work alongside our Privacy Policy, which explains how we collect, use, and protect your personal information.
SMS Messaging Program Terms — Advantage Heating & Cooling Updates
This section applies only if you opt in to our SMS messaging program, Advantage Heating & Cooling Updates. You must be 18 years of age or older to use this SMS service
Program Description
Advantage Heating & Cooling Updates sends text messages to people who have opted in. Messages fall into two categories:
- Customer care messages: service reminders (e.g., annual inspections), appointment confirmations and updates, and customer care or follow-up messages.
- Marketing messages, sent only if you separately opt in to them: special offers, discounts, and promotions.
How to Opt In
You can opt in by checking an SMS consent box on our website contact form. The boxes are optional and not pre-checked, and customer care messages and marketing messages each have their own box. Consent to receive text messages is not a condition of any purchase or service. By opting in, you confirm that you are the account holder for the mobile number provided or have the account holder’s permission to use it.
Message Frequency
Message frequency varies.
Message & Data Rates
Message and data rates may apply to messages you send and receive. For questions about your plan (e.g., message limits), contact your wireless provider.
Cancellation Instructions
- You can cancel at any time by replying “STOP” to any text message you receive from us.
- After you send “STOP,” you will receive one final message confirming that you have been unsubscribed. After that, you will no longer receive messages from us.
- You may also opt out by calling (360) 693-5220 or emailing OFFICE@ADVANTAGEHCP.COM.
- To re-enroll, sign up again using the same opt-in process described above. Messages will resume once your new subscription is processed.
Help and Support
- Reply “HELP” to any text message for assistance.
- You may also contact us at (360) 693-5220 or OFFICE@ADVANTAGEHCP.COM.
Carrier Liability
Carriers are not liable for delayed or undelivered messages.
Privacy
Your participation in Advantage Heating & Cooling Updates is governed by our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and text messaging opt-in data and consent will not be shared with any third parties.
Services & Acceptable Use
Our HVAC Services
We provide heating, ventilation, air conditioning, indoor air-quality, and related services (the “Services”). These may include installations, repairs, maintenance, diagnostics, and emergency services.
We reserve the right to decline or discontinue any service, at our discretion.
Acceptable Use of Website & Services
By using our website or services, you agree not to:
- Use them for any unlawful, fraudulent, or malicious activity
- Disrupt or interfere with our systems, servers, or security
- Provide false or misleading information when requesting services
- Use automated tools or scrapers to access our site unless explicitly permitted
Fees, Payments & Refunds
- You agree to pay all fees associated with Services we perform, as outlined in your service agreement or invoices.
- Unless required by law, fees are nonrefundable once a job begins.
- If you fail to pay, we may suspend or refuse future services until payment is made.
- Additional costs arising from your breach of any part of these Terms (e.g., repair of damage you cause) may be billed to you.
User Responsibilities & Representations
When you request or use our services, you represent that:
- The information you provide (address, contact, system details) is accurate and complete
- You are legally authorized to request service at the location in question
- Your use of our website, tools, or messaging does not break any applicable law or third-party rights
You also agree to cooperate in scheduling, provide safe access to the site, and follow any technician instructions or safety requirements.
Intellectual Property
- All content on our website (text, images, logos, trademarks) is owned by or licensed to Advantage Heating & Cooling.
- You may not reproduce, distribute, or publicly display that content without our written permission.
- Nothing in these Terms grants you ownership of our intellectual property.
Limitation of Liability & Disclaimers
To the fullest extent allowed by law:
- We are not liable for indirect, incidental, special, or consequential damages (including lost profits or data) arising from use of our Services or website.
- Our maximum liability for any claim related to these Terms is limited to the amount you have paid us for the particular service at issue.
- We do not guarantee uninterrupted, error-free service; we are not responsible for delays caused by events beyond our control (e.g., weather, power outages, third-party failures).
Indemnification
You agree to defend, indemnify, and hold harmless Advantage Heating & Cooling (and its officers, employees, agents) from any claims, liabilities, damages, losses, or expenses (including attorney’s fees) arising from:
- Your use or misuse of our Services or website
- Your breach of these Terms
- Your violation of any law or third-party rights
Disputes, Governing Law & Venue
Governing Law
These Terms are governed by the laws of the State of Washington (without regard to its conflict-of-law rules).
Venue & Dispute Resolution
Any disputes arising from these Terms or our Services must be brought in the courts of Clark County, Washington (or a court with jurisdiction there). You and we each agree to submit to the personal jurisdiction of those courts.
You agree to first try to resolve disputes informally (e.g., contacting us directly) before pursuing formal legal action.
Termination & Suspension
- We may suspend or terminate your access to our website, services, or messaging program at any time, without prior notice, for violation of these Terms or for any reason.
- Upon termination, your rights under these Terms immediately cease (for example, your ability to receive SMS messages).
- Sections of these Terms that by their nature should survive termination (e.g., limitations of liability, dispute resolution, intellectual property) will remain in effect.
Changes to These Terms
- We may update or modify these Terms at any time. For material changes, we will provide notice (e.g., via email or posting on our website) at least 30 days before the change takes effect.
- Your continued use of our services or messaging program after changes means you accept the revised Terms.
Contact Information
If you have questions or concerns about these Terms, or want to notify us of a violation, please contact:
Advantage Heating & Cooling 5305 NE 121st Ave Unit 217, Vancouver, WA 98682 OFFICE@ADVANTAGEHCP.COM Call Us: (360) 693-5220
By using our website, requesting services, or opting in to our SMS program, you agree to these Terms of Service.